Cancelling and refunds
How membership works
If you unlock your IQ score and full report, you pay £0.99. That includes membership for the rest of that day and the next 2 days, until 11:59pm UK time on the date shown before you pay. If you don't cancel by then, membership costs £9.99 a month, taken just after that and then every month, until you cancel. The exact dates are shown next to the pay button before you pay, and we email you a copy.
Your report is yours to keep. If you cancel, you can still see every report you unlocked.
How to cancel
- Log in and go to Your account.
- Choose Cancel membership, then Yes, cancel.
That's all. You don't need to give a reason or contact anyone. We email you to confirm. If you can't log in, email iqcentreuksupport@gmail.com from the address you signed up with, or use the form at the bottom of this page, and we'll cancel it for you.
What happens when you cancel
- You won't be charged again.
- You keep membership until the end of the period you've already paid for, and your reports for good.
- If you cancel before 11:59pm UK time on the last day of your first 2 days, you won't pay anything beyond the £0.99.
- Changed your mind before the period ends? Choose Keep my membership in your account.
Your 14-day right to cancel and get your money back
Your first monthly payment. If your first £9.99 is taken and you didn't mean to continue, you can cancel and get it back in full within 14 days of it being taken. Go to Your account and choose Cancel and refund, or email us. Your membership ends straight away.
Later monthly payments. Email us within 14 days of a payment you didn't mean to keep and we'll refund it and cancel your membership.
The £0.99 report. Your report is shown straight away when you pay, and the page says so next to the pay button. So once you've seen it, the 14-day cooling-off period for online purchases doesn't apply to the £0.99. That doesn't affect anything else on this page.
Something didn't work? If you paid and couldn't see your report, or something else went wrong on our side, email us and we'll fix it or refund you.
Refunds go back to the card you paid with, usually within 5 to 10 days depending on your bank.
Please talk to us before disputing a charge
If a payment looks wrong, email iqcentreuksupport@gmail.com first. It's quicker than a bank dispute, and we'll refund anything that shouldn't have been taken. Charges show on your statement with IQCENTRE.UK in the name.
Cancellation form
You don't have to use this, but you can copy it into an email to iqcentreuksupport@gmail.com:
To IQ Centre (iqcentreuksupport@gmail.com):
I hereby give notice that I cancel my contract for the IQ Centre membership.
Ordered on: [date]
Name: [your name]
Email address used for the account: [email]
Date: [today's date]
Your legal rights
Nothing here takes away your rights under UK consumer law. See also our terms.